Simply put, organizations are made up of people and the communication lines that connect them. No matter how well-constructed your organization is, if your team’s or your own interpersonal and communication skills are lacking, then your organization will suffer.
Have you ever been told that you are not a good listener or that your communication style is confusing? Are you aware of how other people perceive you? Can you skillfully handle resistance when you encounter it? Do you know how to build productive, enduring relationships?
You can develop excellent interpersonal and communication skills, and when you do, you will hold the keys to success.
In his groundbreaking book, Working with Emotional Intelligence, Daniel Goleman says,
“The rules for work are changing. We’re being judged by a new yardstick: not just how smart we are, or our expertise, but also how well we handle ourselves and each other.”
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